Shipping
US domestic shipping
All domestic orders are shipped using USPS Ground Advantage. We do not offer Priority or Express Shipping as most of our orders are preorders and shipping multiple weeks after the purchase is made. We charge a flat rate of $5.00 for USPS Ground Advantage. Ground Advantage includes tracking, $100 of insurance, and typically ships n 2-5 days of being received by USPS.
International shipping
International shipping is currently on pause indefinitely.
International shipping is a flat rate of $20.00 and is offered to all countries with the exception of Germany, Israel, and Russia. International orders can expect an additional 3-4 weeks of handling prior to being shipped. We use FedEx, UPS, and DHL to ship international orders. Tracking is included on each order, but insurance guarantees vary by carrier.
Preorder Shipping Times
For preorders, the time in which your order is shipped will vary. For any preorder, orders should be shipped by twelve weeks from the order date. If it’s been 12 weeks and you have not received your order, please reach out to warmhousedesigns@gmail.com
Ready to Ship, Shipping Times
Any items that are labeled “ready to ship” in the product description will ship in 14 business days. If it’s been 14 business days and you have not received an update that your product has been shipped, please reach out to warmhousedesigns@gmail.com
Returns
Returns
Returns are allowed in two cases: if the product arrives damaged or if the product is not what you ordered. If the product arrives damaged in some way or is the wrong product, please reach out within a week of receiving your package by emailing warmhousedesigns@gmail.com. We may ask that you provide photos or return the product. If we require you to return the damaged or incorrect product, please send the return items to 825 Hazel St #3 Missoula, MT 59801. If you have questions about this return policy, you can email warmhousedesigns@gmail.com
Rings and Sizing
Rings that are adjustable, like the Sardine ring, are not eligible for returns or exchanges due to receiving the wrong size. Sizing on adjustable rings is approximate and the customer may be required to adjust the size to find a perfect fit.
Closed-banded rings that are the wrong size are eligible for exchanges on a case by case basis.
Ring sizing can be a difficult process and not everyone is using a universal method for sizing their fingers. Before purchasing, we suggest that you have your fingers professionally sized at a local jewelry store or purchasing a ring sizer.
Exchanges
We do not allow exchanges at this time, unless the product you receive is not the product that you ordered.
Cancellations
You may cancel your order up to two weeks after the order has been placed. After two weeks, your order is already in production and cannot be cancelled.
Refunds
Customers are entitled to refunds if the item takes more than 12 weeks to ship without prior communication on the status of the package via email. The other circumstance in which you may be entitled to a refund is in the event of a production defect resulting in the jewelry breaking or becoming nonfunctional. We reserve the right to review “broken” or nonfunctioning jewelry on a case by case basis. If you wish to receive a refund, please contact us at warmhousedesigns@gmail.com.
Preorder
Lead Time
All collections prior to January 2025 are preorders and have an 8-12 week lead time. Pre-order means that when you place the order, we then turn around and order the materials we need to fulfill that order. we work with multiple small casting operations in order to cast the pieces in a timely manner. The casting process itself typically takes 4-8 weeks. Once we’ve received the casts or the “materials”, we fabricate to transform them into jewelry. This is sometimes soldering posts, sometimes bending and sizing rings, etc. This process usually takes one or two weeks. Then finally, shipping all of the orders can take up to two weeks! The 8-12 week period called the lead time includes all of these steps to create the product and ship it to you. If you every have questions about where we are in the shipping process regarding your order, you can email warmhousedesigns@gmail.com
Privacy
Emails
Any emails collected on this website will be used for the express and exclusive purpose of providing subscribers with up to date information on launches and promotions for Warm House Designs. We will never sell your email addresses or share them with other organizations. By subscribing with your email on this site, you agree to receive emails from and about Warm House Designs.
Accounts
You may create an account to make it easier to make a purchase. Any information provided during the creation of the account is visible by the owner of the website and we may use that data to better inform our policies, marketing, etc. We will not however, sell your data or share it with other organizations. Additionally, you will only receive marketing from us if you explicitly sign up for marketing during the creation of your account.
Terms of Use
Find the full terms of use here.
FAQs
Will bronze turn my skin green?
For most skin types, bronze will cause a chemical reaction called oxidation, resulting in the skin that’s in contact with the metal to turn green. This is a harmless and natural side effect of wearing metal jewelry, and happens because Bronze, Silver, and Gold (except 24 Karat) are alloys that contain copper. If they weren’t alloys, then silver and gold would not be strong enough metals to be made into jewelry.
Are your earrings hypoallergenic?
Yes. Both bronze and silver are nickel-free, which is the most common metal allergy. However, both bronze and silver contain copper, which is, though uncommonly, also a metal allergy.
The posts- the part that goes in your ear- is always sterling silver, even on the bronze pieces. Silver is a high quality metal and is hypoallergenic for most earring-wearers.
Will silver turn my skin green?
It’s much less likely for silver to oxidize in contact with your skin than it is for bronze, but it is still possible. Folks with acidic skin surfaces will experience oxidation more intensely than folks with less acidic skin surfaces.
Are the earrings heavy?
Because my background is in PVC Resin jewelry, I am committed to creating lightweight jewelry that you want to wear for hours on end and won’t stretch out your lobes. That being said, “light” is different for everyone, and that’s why the weight is listed in grams in each product description.
This is a frequently asked question?
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